Reviews

Excellent and quick moving services. Very accommodating even upon drop-off in a 3-level home. Awesome crew and would definitely recommend... read moreExcellent and quick moving services. Very accommodating even upon drop-off in a 3-level home. Awesome crew and would definitely recommend or plan to use again. read less

I strongly recommend Inner City Moving. Great customer service, Paul was very friendly and quick to respond to my inquires.... read moreI strongly recommend Inner City Moving. Great customer service, Paul was very friendly and quick to respond to my inquires. Their charges are less compared to other moving companies. They were punctual and moved my stuff carefully. They unloaded at the destination successfully and intact in my absence as requested. Thank you Paul read less

I'm torn writing this, as the gentlemen who physically did the work were outstanding. They were friendly, helpful, accommodating and... read moreI'm torn writing this, as the gentlemen who physically did the work were outstanding. They were friendly, helpful, accommodating and incredibly fast. If they didn't work for this sham of a company, I'd give them a glowing review.Here it goes - The gentlemen showed up an hour late. We're completely understanding as we lived in the downtown core, and we know how crazy traffic can be. When they arrived, they told us they would start the clock at 10 a.m., as it was exactly 10 a.m. (though we had booked them for 9.) From that point, everything was perfect. They had us packed up, on the road to Scarborough and completely unloaded in less than 3 hours total. Perfect!Then came the invoice time. These lovely gentlemen called Paul, who I understand owns this company, and he told them to start charging at 9:30 a.m. The gentlemen informed them that they hadn't arrived until 10, and his response was "doesn't matter, they booked us at 9." After fighting back and forth, we reluctantly agreed to pay it - I still don't know why. Then there was a $25 charge for a wardrobe box that I had to give back in the end. That makes ZERO sense to me. But again, we agreed to pay it. Then, we added everything up, agreed to the ridiculous total that was no where near what we had originally agreed to and gave them our credit card number and signed off on the invoice.A couple days later, we looked at our credit card statement and this crooked, disgusting human being charged us $35 MORE than what we signed for on the invoice. When we called him to ask him about it, he said that there was a 2.5% fee for using a credit card. He continued to say "listen, listen it's only a couple bucks, it's not a big deal." And my boyfriend and I went back and forth speaking to him. When I was on the phone, he patronized me and told me that I was "a savvy woman" and should be able to figure it out.All I can say is that I will NEVER use the services of this crook ever again and have made sure that everyone I know around town knows of this backwards way of business. Disgusting. read less

Fabulous, professional, friendly service that is competitively priced. Paul and George completed my move according to plan. They packed up... read moreFabulous, professional, friendly service that is competitively priced. Paul and George completed my move according to plan. They packed up all of my belongings the day before and then transported everything to my new place without incident. I strongly recommend them. read less

Truly happy with this company! I had a last minute move and I was very stressed about it but as... read moreTruly happy with this company! I had a last minute move and I was very stressed about it but as soon as I got a hold of the boss Paul I knew I was in good hands. Paul was respectful and reasonable as well was his moving team they came on time worked none stop. One of his guys Andrew put furniture together for me and fixed 2 broken pieces of furniture that had been broken for months. Once again thank you amazing work! read less

I was very happy with how well my move went. The teamwork was excellent, they guys were great and it... read moreI was very happy with how well my move went. The teamwork was excellent, they guys were great and it went quickly. They also took good care of all my stuff and absolutely nothing was broken. The move was completely stress free. I will definitely hire them again. read less

Amazing team! Helpful kind and always quick to respond. Have worked with this team a few times now and will... read moreAmazing team! Helpful kind and always quick to respond. Have worked with this team a few times now and will not work with any other moving company. Highly reccomended!!! read less

I recommended Inner City to a client who was having work done on their home that required all furniture to... read moreI recommended Inner City to a client who was having work done on their home that required all furniture to be removed, stored and re-delivered. Paul and his team were very professional. In the process of moving items a cabinet glass door was cracked. Paul took full accountability to have the glass, which was curved and bevelled, replaced, quickly. My client was delighted with the results and with Paul's professionalism. I would highly recommend Inner City for any move. Prices are competitive, service excellent plus they offer additional move insurance. read less

Great service from some of the best people in the moving business. From the first call to the last hand... read moreGreat service from some of the best people in the moving business. From the first call to the last hand shake. I am so pleased with the service Inner city movers provided to my family. They were honest and straight forward, They never sugar coated the work and cost involved. After coming to an agreement they came in and took charge of the move. Every thing was pack and move with out a single incident. Everything was perfect! The movers were polite, helpful and very good at what they do. I would and already have recommended Inner City Moving to others.Thanks for your hard work. read less

We used inner city moving to move our office. I was impressed with the work. I decided to use them... read moreWe used inner city moving to move our office. I was impressed with the work. I decided to use them for my personal move. They were just as good, maybe better.They took good care of our things. They were on time, respectful and professional.They un-assembled, wrapped and move Then put it all back together.Thanks to Rocke, Sloan and Cody. You guys are the best. I would choose inner city moving company again with no hesitation. read less

THEY CANCELLED THE SAME DAY I WAS SUPPOSE TO MOVE!!!! If I could rate 0 stars I would. I called... read moreTHEY CANCELLED THE SAME DAY I WAS SUPPOSE TO MOVE!!!! If I could rate 0 stars I would. I called 15min after they were suppose to arrive, no answer. I called again and woke up the owner. It took him 20min to call his guys to see where they were- apparently they had f-d off to London- but he assured me he was going to get his truck and come with another guy. He said his ETA would be 40min. Over an hour later he calls to ask if he could reschedule because he has a flu and doesn't want to work in the rain. This guy is a joke. My lease is up and I cannot stay in my apartment another night. Had to scramble to find last minute movers. This was a horrific experience. Please do not trust these people!!!! read less

Used Inner City Moving for work (moving our office) and we couldn't be more pleased. Everything from pricing, level... read moreUsed Inner City Moving for work (moving our office) and we couldn't be more pleased. Everything from pricing, level of care, punctuality, professionalism was awesome. Paul is a true gentleman, going above and beyond to help and accommodate us. I would not only use Inner City Moving & Storage again for any work move(s) and storage...but I would not hesitate to call them for any personal moves.THANK YOU Paul and your stellar team for everything.Chan & Alicia read less

With so many companies calling and sending emails i finally agreed to go with Inner City Moving, Paul was helpful... read moreWith so many companies calling and sending emails i finally agreed to go with Inner City Moving, Paul was helpful on the phone and i could tell he had good insite on what he was doing, We had a good experience over all, Movers was friendly and really caring and respectful about our things, We had the feeling these guys truly wanted to help, even though the move took longer than originally quoited "understandably so" Money was never the main issue, they wanted us moved. I've moved a lot of times in my whole life Inner city moving is by far the best I have ever came across. I recommend them, they're respectful, caring, safe, and straight forward. A MUST MOVE MOVING COMPANY !Thanks for your hard work and understanding Andrea, Allen and Mark.. read less

Great move overall. The movers were on time, professional, courteous, fast and very careful. nice crew to work with from... read moreGreat move overall. The movers were on time, professional, courteous, fast and very careful. nice crew to work with from start to finish, very respectful with our stuff. Andrea and crew was just marvelous.We save $$$ comparing to the competition.Highly recommend this company. read less

I would like to thank ICM Movingfor the excellent and impeccablejob they did moving my family.My wife and I are... read moreI would like to thank ICM Movingfor the excellent and impeccablejob they did moving my family.My wife and I are forever great fullto Paul and his staff for the professionalism and quality of servicethey provided during the move.ICM Moving comes highly qualifiedand well recommended!Job Well Done.Kind RegardsGeorge read less

The people at Inner city move and storage move my son from a rented condo back in August of 2020.... read moreThe people at Inner city move and storage move my son from a rented condo back in August of 2020. When scheduled to return his furniture and personal content, they never showed up. In calling them they had told me the content was misplaced and they would search and assured me they would do everything to find it. The first week went by an they gave me the excuse they personal contents and furniture were delivered in error to Vancouver, who they called but no reply. Week after week excuse after excuse and after the 3rd week just voicemail. The delivery was scheduled with them on Nov 20th for a delivery of Dec 2nd, no time in that timeline did I ever get a call. Now Jan14th 2021 no call backs nothing but voicemail. I would recommend looking else where for your next move! read less

I was very impressed with the inner city moving team--they maintained high energy and professionalism during a long and demanding... read moreI was very impressed with the inner city moving team--they maintained high energy and professionalism during a long and demanding moving job. I would definitely use them again. read less

I recently used Inner City Moving recently this year and was not pleased with the company at all. They... read moreI recently used Inner City Moving recently this year and was not pleased with the company at all. They were 5 hours late on day of delivery and lost an item that was precious to me. Long story short, I called several times when inquiring about lost item and was told it was broken. This was relayed to me after one week. I asked for compensation and Paul said that he would look into it. I have not yet received any more calls from him. It seemed that Paul, the owner, was nonchalant about every aspect of the move. The movers were great, but I will never recommend this company to anyone and will never us them as movers. read less

horrible movers. zero respect for your items or their value. stumbling over things. dropping them. throwing them about. completely rude... read morehorrible movers. zero respect for your items or their value. stumbling over things. dropping them. throwing them about. completely rude and only in it for the money. no respect or value for the customer at all. would never use these guys again. read less

Phenomenal customer service, professional and efficient, overall great company!

Unfortunately I did not have a good experience with the company. During our move, several furniture items were damaged, and... read moreUnfortunately I did not have a good experience with the company. During our move, several furniture items were damaged, and when we brought this to the attention of the owner, we were told we should have purchased insurance, and there was no apology. Also, I was given the option to pay by e-transfer, and I told him very clearly that since I am with a smaller bank, it takes about 20 minutes to come through. I showed one of the movers, the owner's son, the confirmation of the e-transfer so he would know it was sent. The owner ended up texting me, and left me a voicemail in which he accused me of ripping him off, and said he was 5 minutes away from our place and would come there. It felt very threatening, and as a whole was an unpleasant experience. read less

Before Innercity Moving Storage I had a VERY BAD experience with another moving company. Innercity Moving Storage has made me... read moreBefore Innercity Moving Storage I had a VERY BAD experience with another moving company. Innercity Moving Storage has made me believe that there are honest people out there again. They were polite, fast, honest, reasonably priced and cared about my belongings. I highly recommend them for your moving needs. Two thumbs up here read less

Easy to work with Paul in getting a quote and getting the move from office to storage in a jiffy.... read moreEasy to work with Paul in getting a quote and getting the move from office to storage in a jiffy. Highly recommend! read less

My brother in law was supposed to help us move but decided to change his mind last minute, leaving us... read moreMy brother in law was supposed to help us move but decided to change his mind last minute, leaving us to move our 2 bed apt in my Honda. I called inner city moving @2pm, they had a truck with crew at my home by 5pm within a few hours everything was unloaded. They even assembled our beds, these guys are awesome! Thank you so much inner city, ⭐️⭐️⭐️⭐️⭐️ read less

I found the team from inner city movers reliable, efficient and friendly. I would gladly recommend them to my... read moreI found the team from inner city movers reliable, efficient and friendly. I would gladly recommend them to my friends and family for a move. read less

I had a great experience with Inner City Moving! I bought my first home and was shocked to see how... read moreI had a great experience with Inner City Moving! I bought my first home and was shocked to see how expensive moving is in the city. I went with them for the price since it is lower than most. I was pleasant surprised by the amazing the service. I expected less than what I got 😊 read less

I was introduced to Inner City Moving & Storage through our daughter who has used their services professionally herself.
Our most... read moreI was introduced to Inner City Moving & Storage through our daughter who has used their services professionally herself.
Our most recent move last weekend is the fifth or sixth time we have used the company to move the contents of our secondary M-F commuter apartment in Toronto between residences.
A great company which has always sent polite and professional movers to take care of our move, which were completed in a timely manner without any damage or issues.
We just moved a number of items to a storage company since we are working from home in the country for the pandemic. We will be calling Paul to book those items coming out of storage in 2022 when we eventually return to in-office work and rent a new M-F apartment in Toronto. read less

So grateful and happy with my experience with this place. Great service and prices. Highly recommend!

Updating my review from 1 star to 3 because the owner replaced my broken furniture. Moral of the story, ask... read moreUpdating my review from 1 star to 3 because the owner replaced my broken furniture. Moral of the story, ask about the insurance and pay for it. Don’t leave it to chance.I made an appointment with this company a month in advance to move my things on May 1st at 8am, they showed up 1 hour and 15 minutes late, I had the elevator in my building booked for 8am assuming they would be on time and they were not. Upon arrival to my new home, the movers damaged my new tv stand, chipping a piece of wood at the front of it. When I called Paul to let him know what happened, she said to me ‘You don’t have insurance so we would weigh the furniture and pay you 65 cents per pound, which was disappointing to hear.Paul is honestly the worst business man I have ever encountered. He basically called me a liar when I told him his guys damaged by tv stand by saying ‘I spoke to my guy and he said your furniture was not made properly and that’s why it’s broken’. They chipped the front of it, what does that have to do with the assembly. It was assembled properly, the worker was not handling my furniture with care and damaged it. He didn’t even apologize. read less

Paul and his crew did a great job. They were fast and efficient. Would definitely use them again on future moves.