Reviews

Great crew, hard work. Moving condo to condo smoothly. I highly recommend this company~

Positive- arrived on time. Agreed to the $35.00 discount (should asked for more)I asked for because of the the stress they caused.Negative- They refused to use the sofa covers I provided to protect my white leather sofas, they only wrapped the parts that would touch the ground, as a result there was a dirty hand print on the sofa and one of them bled on it, from a scratch on his hand. Paul gauged a hole in my leather bed frame, fine accidents do happen. Paul said he would make it right and fix it but would need to take the piece. I moved Saturday, he said I may be able to get it back same day, if not Tuesday, he would call. He did not call, I called left a message, my call was not returned till the next day 3PM to say he can have someone deliver it at 4PM. I scrambled to do my errand earlier to be back in time, got held up, was 10mins late coming back, the person called said they were at my door and going to leave the piece. I asked him not to, he said ok, he'll wait. When I arrived it was left at my door. The repair was also very poorly done, the damage still very visible, just appeared to be glued together with black glue. When I called to book they said they accept credit card, but end of the move did not want to accept it because of credit card fees. I had to drive to the bank for cash as they followed me. These guys sound very nice on the phone but have extremely poor customer service skills. I DO NOT recommend their services.

I recommended Inner City to a client who was having work done on their home that required all furniture to be removed, stored and re-delivered. Paul and his team were very professional. In the process of moving items a cabinet glass door was cracked. Paul took full accountability to have the glass, which was curved and bevelled, replaced, quickly. My client was delighted with the results and with Paul's professionalism. I would highly recommend Inner City for any move. Prices are competitive, service excellent plus they offer additional move insurance.

UNPROFESSIONAL **DO NOT USE**They showed up late, and arrived with less people than what they had quoted our job for. And then demanded more money (despite less people) to complete the job. Proceeded to disrespect the location, along with the property that was being moved, which incurred thousands of dollars in damages. When they were asked for their insurance, they denied that this specific job was insured (even though it was discussed prior to hiring them), they also denied causing the damage, despite multiple witnesses. When they were on site, they also stole from another business that was at the location.The owner, Paul, is a BULLY.

Great service from some of the best people in the moving business. From the first call to the last hand shake. I am so pleased with the service Inner city movers provided to my family. They were honest and straight forward, They never sugar coated the work and cost involved. After coming to an agreement they came in and took charge of the move. Every thing was pack and move with out a single incident. Everything was perfect! The movers were polite, helpful and very good at what they do. I would and already have recommended Inner City Moving to others.Thanks for your hard work.

Efficient, friendly, professional and prompt. i can't thank these guys enough for making a tedious and stressful move so much less arduous.Thanks so much guys!

Paul and his team were very professional, and carful when storing my items I would recommend and definitely use their services again.

The people at Inner city move and storage move my son from a rented condo back in August of 2020. When scheduled to return his furniture and personal content, they never showed up. In calling them they had told me the content was misplaced and they would search and assured me they would do everything to find it. The first week went by an they gave me the excuse they personal contents and furniture were delivered in error to Vancouver, who they called but no reply. Week after week excuse after excuse and after the 3rd week just voicemail. The delivery was scheduled with them on Nov 20th for a delivery of Dec 2nd, no time in that timeline did I ever get a call. Now Jan14th 2021 no call backs nothing but voicemail. I would recommend looking else where for your next move!

I had a great experience with Inner City Moving! I bought my first home and was shocked to see how expensive moving is in the city. I went with them for the price since it is lower than most. I was pleasant surprised by the amazing the service. I expected less than what I got 😊

I was introduced to Inner City Moving & Storage through our daughter who has used their services professionally herself.Our most recent move last weekend is the fifth or sixth time we have used the company to move the contents of our secondary M-F commuter apartment in Toronto between residences.A great company which has always sent polite and professional movers to take care of our move, which were completed in a timely manner without any damage or issues.We just moved a number of items to a storage company since we are working from home in the country for the pandemic. We will be calling Paul to book those items coming out of storage in 2022 when we eventually return to in-office work and rent a new M-F apartment in Toronto.

I'm torn writing this, as the gentlemen who physically did the work were outstanding. They were friendly, helpful, accommodating and incredibly fast. If they didn't work for this sham of a company, I'd give them a glowing review.Here it goes - The gentlemen showed up an hour late. We're completely understanding as we lived in the downtown core, and we know how crazy traffic can be. When they arrived, they told us they would start the clock at 10 a.m., as it was exactly 10 a.m. (though we had booked them for 9.) From that point, everything was perfect. They had us packed up, on the road to Scarborough and completely unloaded in less than 3 hours total. Perfect!Then came the invoice time. These lovely gentlemen called Paul, who I understand owns this company, and he told them to start charging at 9:30 a.m. The gentlemen informed them that they hadn't arrived until 10, and his response was "doesn't matter, they booked us at 9." After fighting back and forth, we reluctantly agreed to pay it - I still don't know why. Then there was a $25 charge for a wardrobe box that I had to give back in the end. That makes ZERO sense to me. But again, we agreed to pay it. Then, we added everything up, agreed to the ridiculous total that was no where near what we had originally agreed to and gave them our credit card number and signed off on the invoice.A couple days later, we looked at our credit card statement and this crooked, disgusting human being charged us $35 MORE than what we signed for on the invoice. When we called him to ask him about it, he said that there was a 2.5% fee for using a credit card. He continued to say "listen, listen it's only a couple bucks, it's not a big deal." And my boyfriend and I went back and forth speaking to him. When I was on the phone, he patronized me and told me that I was "a savvy woman" and should be able to figure it out.All I can say is that I will NEVER use the services of this crook ever again and have made sure that everyone I know around town knows of this backwards way of business. Disgusting.

Inner City Moving & Storage did a great job moving our personal belongings from our house into a storage locker. They were efficient, professional, and I would highly recommend!

Took care of my move like never before, the quote was spot on, incredibly helpful, communication prior to move day was strasparient and straight forward. Inner city moving team on move day was amazing - hard working, very careful and very efficient. Booking our move with Inner city was definitely the best thing we did. Highly recommended

Paul and his team have been super helpful this year. I've had to move out all my stuff from a condo downtown to a storage unit, and then move out everything into my new place. No complaints at all, guys were professional and all my furniture and boxes came back in one piece. Highly recommend for DT Toronto.

Paul and his team did a excellent job with helping me move into my new home, they were on time, polite and very carful with my furniture. I would definitely recommend them again for my next move.

We used Inner City moving 3 times now and just love how well things go with these guys, they showed up on time, they wrap all the furniture before moving them, they charge what was promis and they were just excellent movers..Thank you Paul, Malcolm and Alrick thanks Inner City moving...

I was very happy with my experience moving last week. The movers arrived on time, were very careful with my belongings and the price was fair. What really makes them shine was how they responded to the unfortunate damage caused to my floor lamp. It was several years old and on its last legs, but they still offered to fix it at no charge. When that wasn't possible, they without hesitation reimbursed me the price of the item. I would definitely recommend their services and hope to use them again in the future.

I'm a return customer at Inner City Moving -- the first time was an amazing experience with the company providing professional, efficient, and punctual service. The quote was spot on and fair. Both times I have had to contact Inner City Moving while in a tight time crunch, and both times they have delivered with exceptional service. I definitely would not hesitate to go back to them again should I have to move, and if anyone asks, they will 100% be recommended!

Paul and his team are professional, courteous and speedy without compromising on quality and doing the move right. Have used Inner City for two moves now and highly recommend.

Used Inner City Moving for work (moving our office) and we couldn't be more pleased. Everything from pricing, level of care, punctuality, professionalism was awesome. Paul is a true gentleman, going above and beyond to help and accommodate us. I would not only use Inner City Moving & Storage again for any work move(s) and storage...but I would not hesitate to call them for any personal moves.THANK YOU Paul and your stellar team for everything.Chan & Alicia

We had an office move to organize at the end of 2017. It wasn't a huge job, but and the firm we planned to use fell through with a few days to go. I called a few companies, but Paul at Inner City immediately impressed me with his straightforward approach and made himself and his crew available at very short notice.As soon as he and Jonah arrived, they were on top of what needed to be done and worked quickly, efficiently and felt like part of our 'team' right away.I would highly recommend Paul and his company - great attitude, very fair pricing, honest, hard-working and understanding of clients needs.

Amazing team! Helpful kind and always quick to respond. Have worked with this team a few times now and will not work with any other moving company. Highly reccomended!!!

Awful - avoid these guys. They did the classic 'we accept credit cards' and then forced me to pay them by cash once we reached my new place, or they would not unload my furniture. They were two hours late, broke a number of things that they had to come back and fix. Worst service I have come across in a long time - save yourself the hassle, never use them.

horrible movers. zero respect for your items or their value. stumbling over things. dropping them. throwing them about. completely rude and only in it for the money. no respect or value for the customer at all. would never use these guys again.

Recommended by a friend, Intercity moving is a excellent and professional moving company. I highly recommend them. The mover was careful, fast and take good care of our belongings. They wrapped, padded and protected every last piece of my furniture. Better yet they got all the work done within the window of time we scheduled. I should also note that our apartment was on the 2nd floor. I recommend Innercity moving and would use then again.

Punctual and cordial crew. Well prepared and very efficient. Clear and set billing.

Very friendly service and great response times.

I would like to thank ICM Movingfor the excellent and impeccablejob they did moving my family.My wife and I are forever great fullto Paul and his staff for the professionalism and quality of servicethey provided during the move.ICM Moving comes highly qualifiedand well recommended!Job Well Done.Kind RegardsGeorge

I strongly recommend Inner City Moving. Great customer service, Paul was very friendly and quick to respond to my inquires. Their charges are less compared to other moving companies. They were punctual and moved my stuff carefully. They unloaded at the destination successfully and intact in my absence as requested. Thank you Paul

The attention and service were excellent and second to none, the team was super professional, thorough, very pleasant to deal with, and well-coordinated. I'm super happy that I used Inner-city movers. They showed up ahead of the anticipated schedule and delivered an impeccable service.There were no hiccups whatsoever. My stuff was taken care of, not a single item was broken or scratched. Seriously, great service! I would use and recommend Inner-city movers any day and anytime, I couldn't be more satisfied.